Water Expert Andy Ball: What is a water softener?

A water softener reduces the dissolved calcium, magnesium, and to some degree manganese and ferrous iron ion concentration in hard water.

These “hardness ions” cause three major kinds of undesired effects. Most visibly, metal ions react with soaps and calcium-sensitive detergents, hindering their ability to lather and forming a precipitate—the familiar “bathtub ring”. Presence of “hardness ions” also inhibits the cleaning effect of detergent formulations.

Second, calcium and magnesium carbonates tend to precipitate out as hard deposits to the surfaces of pipes and heat exchanger surfaces. This is principally caused by thermal decomposition of bi-carbonate ions but also happens to some extent even in the absence of such ions. The resulting build-up of scale can restrict water flow in pipes. In boilers, the deposits act as an insulation that impairs the flow of heat into water, reducing the heating efficiency and allowing the metal boiler components to overheat. In a pressurized system, this can lead to failure of the boiler.[1]